Remote Outbound Enrollment Team Lead

Cadence; New York (NY); A distancia; USD 65.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Fully remote

Health coverage

Descripción de la vacante

Cadence, a clinical AI company focused on chronic disease management, is seeking an Outbound Team Supervisor to lead a team of enrollment specialists in a remote, US-based role. You will coach, monitor metrics, and ensure adherence to Cadence standards in a high-volume phone environment.

The role requires 5+ years in outbound sales or enrollment, CRM/dialer proficiency, and experience as a team lead. AI tool familiarity is a plus, with strong communication and confidentiality skills central to

Formación

• 5+ years of experience in outbound sales or patient enrollment.
• Prior high-volume outbound calls experience in a fast paced environment.
• Working knowledge of CRM and dialer platforms, with the ability to manage pipeline across a team.
• Ability to maintain strict patient confidentiality per HIPAA and Cadence standards.
• Strong written and verbal communication skills, with experience handling escalated/sensitive patient conversations.
• Experience as a team lead or manager.
• Experience with AI tools (such as Claude or Gemini).

Responsabilidades

• Lead a team of Outbound Patient Enrollment Specialists, providing daily coaching on call quality, script adherence, and patient communication.
• Monitor call volume, enrollment conversion, and productivity metrics, and adjust team focus to meet targets.
• Conduct call audits and quality assurance reviews, giving specialists direct feedback tied to Cadence's enrollment standards.
• Resolve escalated patient concerns and complex enrollment cases that specialists cannot close independently.
• Manage day-to-day scheduling and pipeline coverage to keep enrollment volume on pace with partner physician referrals.
• Onboard and train new Outbound Patient Enrollment Specialists on scripts, CRM workflows, and HIPAA-compliant patient handling.
• Report team performance and enrollment trends to the enrollment operations lead on a regular cadence.

Conocimientos

Outbound sales

Phone-based work

Team leadership

CRM platforms

Dialer platforms

HIPAA compliance

Excellent communication

AI tool experience

Herramientas

CRM platforms

Dialer platforms

Descripción del empleo

Cadence, a clinical AI company focused on chronic disease management, is seeking an Outbound Team Supervisor to lead a team of enrollment specialists in a remote, US-based role. You will coach, monitor metrics, and ensure adherence to Cadence standards in a high-volume phone environment.

The role requires 5+ years in outbound sales or enrollment, CRM/dialer proficiency, and experience as a team lead. AI tool familiarity is a plus, with strong communication and confidentiality skills central to