Remote Outbound Enrollment Specialist

Lever, Inc.; Baton Rouge, Northern (LA, KY); Híbrido; USD 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Training

Benefits after 60 days

Full-time status

Descripción de la vacante

Five Star Solutions is seeking an Outbound Enrollment Agent to support a fast-paced healthcare enrollment program. This light sales, scripted outbound role focuses on helping members understand and enroll in available health programs.

Responsibilities include making outbound calls, following scripts, and documenting outcomes in the CRM. The role emphasizes quality, privacy, and compliance while delivering friendly, professional service. Remote work with evenings/weekends available.

Formación

• Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
• Strong verbal communication and active listening skills.
• Comfortable following a structured script while maintaining a natural conversation.
• Ability to confidently handle questions, hesitation, and objections.
• Professional, patient, and empathetic communication style.
• Comfortable working with CRM systems and multiple computer applications.
• Strong attention to detail and accurate documentation skills.
• Ability to work independently in a remote environment.
• Reliable attendance and a strong commitment to meeting performance expectations.

Responsabilidades

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while keeping the conversation focused on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow all required privacy and compliance procedures.

Conocimientos

Outbound calling

Call center experience

Customer service

Sales

Enrollment experience

Verbal communication

Active listening

Scripted processes

CRM systems

Attention to detail

Herramientas

Salesforce CRM

Descripción del empleo

Five Star Solutions is seeking an Outbound Enrollment Agent to support a fast-paced healthcare enrollment program. This light sales, scripted outbound role focuses on helping members understand and enroll in available health programs.

Responsibilities include making outbound calls, following scripts, and documenting outcomes in the CRM. The role emphasizes quality, privacy, and compliance while delivering friendly, professional service. Remote work with evenings/weekends available.