Outbound Enrollment Agent

Lever, Inc.; Augusta (GA); Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Paid Training

Remote work

Incentives

Job summary

Five Star Solutions is seeking an Outbound Enrollment Agent to support a fast-paced healthcare enrollment program. The role focuses on helping health-plan members understand and enroll in available programs, using scripted outbound calls and a patient, empathetic communication style.

You will navigate Salesforce CRM and document call outcomes while meeting quality and enrollment goals. Training is provided, and the position offers eligibility for benefits, a full-time schedule, and incentives.

Qualifications

• Experience in outbound calling, call center, sales, or enrollment preferred.
• Strong verbal communication and active listening skills.
• Comfortable following a structured script while keeping a natural conversation.
• Ability to handle questions, hesitation, and objections confidently.
• Professional, patient and empathetic communication style.
• Comfortable using CRM systems and multiple computer applications.
• Strong attention to detail and accurate documentation.
• Ability to work independently in a remote environment.
• Reliable attendance and commitment to performance goals.

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while staying focused on enrollment.

Skills

Outbound calling

Verbal communication

Active listening

Script adherence

Objection handling

CRM proficiency

Detail orientation

Independent work

Attendance reliability

Tools

Salesforce CRM

Job description

Five Star Solutions is seeking Outbound Enrollment Agents to support a fast-paced healthcare enrollment program serving eligible health-plan members. This is a light sales, scripted outbound position focused on helping members understand and enroll in available health programs.

This is an exciting opportunity to join a growing program where strong performers can make an immediate impact by helping members while delivering exceptional customer experiences.

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while keeping the conversation focused on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow all required privacy and compliance procedures.

Qualifications

• Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
• Strong verbal communication and active listening skills.
• Comfortable following a structured script while maintaining a natural conversation.
• Ability to confidently handle questions, hesitation, and objections.
• Professional, patient, and empathetic communication style.
• Comfortable working with CRM systems and multiple computer applications.
• Strong attention to detail and accurate documentation skills.
• Ability to work independently in a remote environment.
• Reliable attendance and a strong commitment to meeting performance expectations.

$16 - $16 an hour

Pay $16/hr with $1 differential for nights and weekends + incentives

Hours: Monday–Friday between 10:30 AM–9:00 PM Eastern Time with 1 Saturday per month

Paid Training - typically 1 week in length from 9:00am-6:00pm Mon-Fri (EST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.