Remote Outbound Donor & Volunteer Support Specialist

American Heart Association; United States; On-site; USD 20,664 - 27,552; Full time

Job summary

The American Heart Association invites applications for a Temporary Outbound Customer Care Specialist who will primarily make outbound calls to thank donors and support volunteers for recruitment and fundraising efforts. This remote role follows CT business hours, Monday through Friday.

You will use multiple software programs to track interactions, respond to inquiries, and educate volunteers on fundraising programs, with a strong focus on customer satisfaction and effective communication.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Make routine outbound calls to thank donors, welcome volunteers, and assist with events such as Heart Walk, youth activities, or advocacy issues.
• Establish an ongoing support relationship and educate volunteers on aspects of fundraising.
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Follow up on previous calls.
• Use multiple software programs for tracking contact information and interactions.

Skills

Communication skills

Verbal communication

Written communication

Multitasking

Problem solving

Education

High school diploma

Tools

CRM software

microsoft suite

Job description

The American Heart Association invites applications for a Temporary Outbound Customer Care Specialist who will primarily make outbound calls to thank donors and support volunteers for recruitment and fundraising efforts. This remote role follows CT business hours, Monday through Friday.

You will use multiple software programs to track interactions, respond to inquiries, and educate volunteers on fundraising programs, with a strong focus on customer satisfaction and effective communication.