Temporary Outbound Customer Care Specialist

American Heart Association; United States; On-site; USD 20,664 - 27,552; Full time

Job summary

The American Heart Association invites applications for a Temporary Outbound Customer Care Specialist who will primarily make outbound calls to thank donors and support volunteers for recruitment and fundraising efforts. This remote role follows CT business hours, Monday through Friday.

You will use multiple software programs to track interactions, respond to inquiries, and educate volunteers on fundraising programs, with a strong focus on customer satisfaction and effective communication.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Make routine outbound calls to thank donors, welcome volunteers, and assist with events such as Heart Walk, youth activities, or advocacy issues.
• Establish an ongoing support relationship and educate volunteers on aspects of fundraising.
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Follow up on previous calls.
• Use multiple software programs for tracking contact information and interactions.

Skills

Communication skills

Verbal communication

Written communication

Multitasking

Problem solving

Education

High school diploma

Tools

CRM software

microsoft suite

Job description

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for a Temporary Outbound Customer Care Specialist.

Additional Information

Salary: $17.50/Hour

Location: Fully remote

Equipment: Full home office set up provided to you (laptop, monitor, keyboard, mouse, and headset).

Shift: Monday – Friday 8:30am – 5:00pm CT

Daily Scope of Work – The Outbound Community Care Specialist will primarily focus on making outbound calls to thank and support volunteers for their recruitment and fundraising activities.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Responsibilities

• Make routine outbound calls to thank donors, welcome volunteers, and assist with events such as Heart Walk, youth activities, or advocacy issues.
• Establish an ongoing support relationship and educate volunteers on aspects of fundraising.
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Follow up on previous calls.
• Use multiple software programs for tracking contact information and interactions.

Qualifications

• High school diploma or equivalent
• Typically requires 0-2 years of minimum relevant work experience. Preferred: At least six months of customer interaction experience, including managing accounts/clients and demonstrating a strong customer satisfaction focus and passion to help others.
• The ability to multitask by simultaneously navigating several software programs and the Internet is required.
• Exceptional communication skills, both verbal and written, including typing accuracy.
• Critical thinking and problem-solving skills.
• Must be able to work Monday – Friday 8:30 – 5:00pm CT.

Compensation & Benefits

Hourly Rate: $17.50/Hour

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

Eligibility & EEO

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

This position not a match with your skills?

Position Type Full Time