Remote Inbound Benefits Specialist

CenterWell; United States; Remote; USD 38.000 - 46.000; Vollzeit

Zusammenfassung

CenterWell is seeking an Inbound Contacts Representative 1 to handle incoming calls, emails, and chats, addressing member questions and resolving issues from a home-based location across eligible states. You will document inquiries and escalate when needed while following company policies.

The role requires strong customer service skills, attention to detail, and the ability to multitask across multiple applications. Flexibility to work a shift within 8AM–11PM EST is required.

Qualifikationen

• 2 years of customer service experience.
• Live in one of the following states: FL, IN, OH, TN, AZ, MO, NC, NM.
• Strong customer service orientation.
• Strong attention to detail.
• Strong typing and computer navigation skills.
• Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously.
• Effective verbal and listening communication sills.
• Must be passionate about contributing to an organization focused on continuously improving consumer experience.
• Associate's or Bachelor's Degree (preferred).
• Previous inbound call center or related customer service experience (preferred).
• Healthcare experience (preferred).
• Fluency in Spanish (preferred).

Aufgaben

• The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members.
• Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
• Escalates unresolved and pending customer grievances.

Kenntnisse

Customer service

Attention to detail

Typing

Multitasking

Verbal communication

Spanish (preferred)

Healthcare experience (preferred)

Passion for customer experience

Ausbildung

Associate's or Bachelor's Degree

Jobbeschreibung

CenterWell is seeking an Inbound Contacts Representative 1 to handle incoming calls, emails, and chats, addressing member questions and resolving issues from a home-based location across eligible states. You will document inquiries and escalate when needed while following company policies.

The role requires strong customer service skills, attention to detail, and the ability to multitask across multiple applications. Flexibility to work a shift within 8AM–11PM EST is required.