Remote Order Management Associate - Entry Level

Optiv; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Work-from-home flexibility

Training resources

Volunteer opportunities

Remote work capability

Job summary

Optiv is seeking an entry-level Order Management Specialist to support accurate and compliant processing of sales orders across federal and commercial cybersecurity业务. You will review, QA, activate orders, and coordinate with internal teams to resolve discrepancies, tracking fulfillment through delivery.

The role offers remote work across the continental U.S. with opportunities to grow within sales operations and contract management, reporting to the Senior Director of Sales Operations.

Qualifications

• High School Diploma or Equivalent Experience.
• 0-2 years of experience in order management, sales operations, procurement, contract administration, or a related field.
• Strong attention to detail and a commitment to accuracy and data integrity.
• Ability to work collaboratively across sales, operations, and finance teams.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Exposure to or basic understanding of FAR/DFARS and federal contract terms and conditions.
• Experience with Salesforce (SF) or a comparable CRM/order management system.
• Familiarity with OEM/Distributor quoting and procurement processes within the IT or cybersecurity reseller environment.
• Interest in growing a career in sales operations or contract management.

Responsibilities

• Review and validate incoming sales orders against customer purchase orders (POs), OEM/Distributor cost quotes, and applicable contract terms and conditions.
• Ensure orders comply with relevant FAR/DFARS clauses and contract-specific requirements prior to activation.
• Perform quality assurance checks to confirm pricing, part numbers, quantities, and contract references are accurate and complete before releasing orders.
• Activate validated sales orders in accordance with established sales operations procedures.
• Partner with the Sales and Inside Sales teams to identify, research, and reconcile order discrepancies, including pricing mismatches, quote variances, and incomplete PO documentation.
• Serve as a point of contact for order-related questions, escalating complex issues to the Senior Director of Sales Operations as needed.
• After a PO is submitted to the Distributor/OEM, track order fulfillment status to ensure timely and complete delivery.
• Ensure customers receive required documentation, including proof of delivery/shipment, license keys, and other deliverables.
• Upload and maintain proof of delivery (POD) and related documentation in the Salesforce (SF) repository, ensuring records are accurate, complete, and audit‑ready.
• Work with the Sales Operations Team to ensure SOPs and order management processes remain current, streamlined, and consistently followed.
• Recommend improvements to enhance order accuracy, cycle time, and compliance.
• This position may require after-hours support during peak business periods, including end of month, end of quarter, and federal fiscal year end (FFYE), to ensure timely order processing and fulfillment.

Skills

Attention to detail

Written communication

Verbal communication

Collaborative work

Federal contract terminology knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office (Excel, Outlook, Word)

Salesforce (SF) or CRM

Job description

Optiv is seeking an entry-level Order Management Specialist to support accurate and compliant processing of sales orders across federal and commercial cybersecurity业务. You will review, QA, activate orders, and coordinate with internal teams to resolve discrepancies, tracking fulfillment through delivery.

The role offers remote work across the continental U.S. with opportunities to grow within sales operations and contract management, reporting to the Senior Director of Sales Operations.