Remote Order Cancellation Specialist

HRS Talent Solutions; Laredo (TX); Remote; USD 61,000 - 66,000; Full time

Job summary

HRS Talent Solutions is seeking an Order Cancellation Customer Service Representative to work remotely in a full-time capacity. You will verify order stages, guide customers through the cancellation process, and route questions to the appropriate fulfillment or billing owners.

The role emphasizes accurate status communication, careful note-taking, and adherence to approved processes. Training will cover order-stage definitions, privacy, and escalation procedures.

Responsibilities

• Review assigned online cancellation-status questions and match each message to the correct order and items.
• Check the latest approved fulfillment status and explain a received, pending, or confirmed stage accurately.
• Route shipment and refund questions to their respective owners.
• Record what was shared and when follow-up is due; keep the customer thread tied to the order record.
• No prior fulfillment experience required; the employer will train on its status definitions and escalation.

Job description

HRS Talent Solutions is seeking an Order Cancellation Customer Service Representative to work remotely in a full-time capacity. You will verify order stages, guide customers through the cancellation process, and route questions to the appropriate fulfillment or billing owners.

The role emphasizes accurate status communication, careful note-taking, and adherence to approved processes. Training will cover order-stage definitions, privacy, and escalation procedures.