Remote Cancellation Intake Specialist

HRS Talent Solutions; Oxnard (CA); Remote; USD 33,000 - 47,000; Part time

Job summary

HRS Talent Solutions is seeking a Cancellation Request Customer Service Assistant for a remote position paying $29 per hour. The role supports part-time or full-time hours and requires handling service cancellation requests, routing to the appropriate teams, and maintaining clear case records.

Primary duties include reviewing cancellation forms, updating the status of requests, and ensuring accurate communication to customers. Training on privacy rules and handoff processes will be provided.

Qualifications

• Experience answering customers or maintaining office records can help, but newcomers can learn this role.

Responsibilities

• Review online cancellation forms and assigned emails.
• Match each request to the appropriate service record.
• Capture the requested date and stated reason without changing its meaning.
• Ask for a required missing detail using approved language.
• Record whether the request is received, under review, or confirmed.
• Route billing disputes and policy questions to specialists.
• Send an acknowledgment that does not claim the service has ended.
• Keep any later reply connected to the same case.

Job description

HRS Talent Solutions is seeking a Cancellation Request Customer Service Assistant for a remote position paying $29 per hour. The role supports part-time or full-time hours and requires handling service cancellation requests, routing to the appropriate teams, and maintaining clear case records.

Primary duties include reviewing cancellation forms, updating the status of requests, and ensuring accurate communication to customers. Training on privacy rules and handoff processes will be provided.