Remote Cancellation Intake Specialist

Hrstalentsolutions; Akron (OH); Remote; USD 38,000 - 40,000; Full time

Job summary

Hrstalentsolutions is seeking a Service Cancellation Intake Assistant for remote work. The role involves processing cancellation requests, routing details to the appropriate teams, and maintaining accurate case statuses. Expect strict adherence to privacy and proper handoff practices without implying immediate service termination.

A beginner-friendly training program will cover service categories, privacy rules, and the handoff process, with emphasis on email and online records handling.

Qualifications

• Experience answering customers or maintaining office records can help, but newcomers can learn this role.
• Training covers the company's service categories, privacy rules, and handoff process.
• You should be comfortable with email and online records, including careful use of dates.

Responsibilities

• Review online cancellation forms and assigned emails.
• Match each request to the appropriate service record.
• Capture the requested date and stated reason without changing its meaning.
• Ask for a required missing detail using approved language.
• Record whether the request is received, under review, or confirmed.
• Route billing disputes and policy questions to specialists.
• Send an acknowledgement that does not claim the service has ended.
• Keep any later reply connected to the same case.

Job description

Hrstalentsolutions is seeking a Service Cancellation Intake Assistant for remote work. The role involves processing cancellation requests, routing details to the appropriate teams, and maintaining accurate case statuses. Expect strict adherence to privacy and proper handoff practices without implying immediate service termination.

A beginner-friendly training program will cover service categories, privacy rules, and the handoff process, with emphasis on email and online records handling.