Remote Order Update Specialist

HRS Talent Solutions; Fort Wayne (IN); Remote; USD 37,000 - 40,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Order Update Coordinator for a fully remote role in the United States. This position handles post-order delivery instruction changes, verifies the feasibility of updates, and communicates outcomes to customers. It requires careful reading, proper routing, and clear status updates.

The job is full-time or part-time with an hourly rate of $27.20–$29.00, reflecting careful order handling and customer communication.

Qualifications

• Experience handling order updates and customer inquiries.
• Ability to read requests carefully and identify required fields.
• Proficient in navigating online order forms and status tracking.

Responsibilities

• Read assigned email and online order-change requests.
• Locate the correct order using permitted identifiers.
• Check its stage before editing an instruction field.
• Ask for a missing unit number or other essential detail.
• Enter an authorized change in the proper record.
• Route a late or restricted change to the fulfillment owner.
• Send an accurate acknowledgement or status response.
• Leave a note showing what was requested and what was done.

Skills

Customer service

Attention to detail

Communication

Remote work

Order changes

Tools

Web forms

Order management system

Job description

HRS Talent Solutions is seeking a Customer Service Order Update Coordinator for a fully remote role in the United States. This position handles post-order delivery instruction changes, verifies the feasibility of updates, and communicates outcomes to customers. It requires careful reading, proper routing, and clear status updates.

The job is full-time or part-time with an hourly rate of $27.20–$29.00, reflecting careful order handling and customer communication.