Remote Ops Supervisor - Insurance Accounts & Service

Insurance Office of America; Columbia (SC); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salaries

Company-paid health insurance

401K with employer match

Job summary

Insurance Office of America is looking for an Operations Supervisor for Commercial Lines responsible for leading Account Management staff and overseeing daily operations. The role entails ensuring compliance, enhancing team performance, and managing client relationships while maintaining service excellence.

With a focus on promoting company culture and continuous staff development, the ideal candidate will have over five years in the industry, exceptional customer service skills, and proficiency

Qualifications

• 5+ years of industry experience or 7+ years in sales/marketing/relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing and preferred professional designations.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Support ongoing staff training and development.
• Lead Account Management staff and provide coaching.
• Manage client relationships and support renewals.

Skills

Analytical skills

Customer service

Communication skills

Multitasking

Organizational skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America is looking for an Operations Supervisor for Commercial Lines responsible for leading Account Management staff and overseeing daily operations. The role entails ensuring compliance, enhancing team performance, and managing client relationships while maintaining service excellence.

With a focus on promoting company culture and continuous staff development, the ideal candidate will have over five years in the industry, exceptional customer service skills, and proficiency