Remote Operations Supervisor, Commercial Lines & Service

Insurance Office of America; Central (LA); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary + bonus

Company-paid health insurance

Paid holidays and vacation

401K with employer match

Career progression opportunities

Job summary

Insurance Office of America seeks an Operations Supervisor for Commercial Lines to lead Account Management, ensure service excellence, and drive operational efficiency. You will coach staff, manage a book of business, and ensure policy and process adherence across the branch.

Ideal candidates have 5+ years in the industry (or 7+ years in related roles), active licensing, and strong analytical and customer service skills.

Qualifications

• 5+ years in insurance or 7+ years in related sales/relationship mgmt.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving and decision-making skills.
• Excellent customer service, communication, multitasking and organization.
• Proficient in MS Office (Outlook, Word, Excel).

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff with coaching and guidance.
• Ensure HR policy compliance.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA culture and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Skills

Analytical skills

Problem-solving

Customer service

Communication

Multitasking

Organizational skills

Leadership

Education

Active insurance license

High School Diploma

Tools

MS Office

Job description

Insurance Office of America seeks an Operations Supervisor for Commercial Lines to lead Account Management, ensure service excellence, and drive operational efficiency. You will coach staff, manage a book of business, and ensure policy and process adherence across the branch.

Ideal candidates have 5+ years in the industry (or 7+ years in related roles), active licensing, and strong analytical and customer service skills.