Remote Operations Supervisor – Commercial Insurance

Insurance Office of America; Arlington (VA); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K matching

Paid holidays

Career growth

Work-life balance

Community service

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the branch's Account Management team, oversee day-to-day operations, ensure service excellence, and strengthen operational efficiency. You will mentor staff, manage an assigned book of business, and collaborate on policy administration, placement, billing, and renewals.

Ideal candidates have 5+ years in insurance or 7+ years in related fields, active licensing, and strong analytical and communication

Qualifications

• 5+ years in insurance or 7+ years in sales/relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching.
• Ensure HR policies and processes compliance.
• Recruit, interview, and onboard new staff.
• Manage an assigned book of business and client relationships.
• Oversee policy administration, placement, billing, and renewals.

Skills

Analytical skills

Problem-solving

Decision-making

MS Office

Excel

Outlook

Word

Education

High School diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the branch's Account Management team, oversee day-to-day operations, ensure service excellence, and strengthen operational efficiency. You will mentor staff, manage an assigned book of business, and collaborate on policy administration, placement, billing, and renewals.

Ideal candidates have 5+ years in insurance or 7+ years in related fields, active licensing, and strong analytical and communication