Remote Ops Specialist - Background Screening (Night Shift)

First Advantage Global operating Centre; United States; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Remote work setup

HMO Benefits

Free mental health consultation

Competitive Salary

Job summary

First Advantage Global operating Centre is seeking an Operations Specialist (Pooling) to handle inbound and outbound calls for reference, education, credential and employment verification. You will provide detailed reports to clients and ensure accuracy in data handling.

The role requires strong English proficiency, basic computer skills, and willingness to work remotely in night shifts or rotating schedules. Prior BPO experience and college coursework are advantageous.

Qualifications

• Candidate must have spent 2 years in College or 1 year in college with BPO experience.
• Experience doing Inbound calls/transactions is recommended.

Responsibilities

• Manage Inbound and Outbound calls for employment, education and other references verifications.
• Obtain verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transfer calls to appropriate departments.
• Update database and complete verification report.
• Setting up client orders.
• Completing database checks.
• Work allocation duties.
• Quality checks.

Skills

Inbound calls

BPO experience

Excellent English

Education

College education

Tools

Microsoft Office

Web browsers

Job description

First Advantage Global operating Centre is seeking an Operations Specialist (Pooling) to handle inbound and outbound calls for reference, education, credential and employment verification. You will provide detailed reports to clients and ensure accuracy in data handling.

The role requires strong English proficiency, basic computer skills, and willingness to work remotely in night shifts or rotating schedules. Prior BPO experience and college coursework are advantageous.