Remote Night-Shift Concierge Call Agent

Forbes Advisor; United States; Remote; USD 40,000 - 65,000; Full time

Job summary

Expertise is seeking a remote concierge and provider-matching specialist to join our consumer services team. You will conduct outbound calls and provider-matching conversations with clients, primarily during night shifts, Monday through Friday.

The role emphasizes reliability, KPI attainment, strong English communication, ability to work independently, and comfortable using CRMs to document interactions and track outcomes.

Qualifications

• At least 1 year of remote work experience.
• Experience with outbound calls, appointment setting, or lead qualification.
• Strong English communication and active listening skills.

Responsibilities

• Conduct outbound calls to clients as part of concierge and provider-matching processes.
• Perform basic provider data research.
• Document conversations with clients clearly and accurately for records.
• Adapt to changing workflows and meet deadlines.
• Maintain productivity and work independently with minimal supervision.
• Demonstrate initiative and contribute ideas for process improvements.

Skills

Outbound calls

Customer service

English communication

KPI driven

Remote work

CRM tools

Tools

CRM software

Job description

Expertise is seeking a remote concierge and provider-matching specialist to join our consumer services team. You will conduct outbound calls and provider-matching conversations with clients, primarily during night shifts, Monday through Friday.

The role emphasizes reliability, KPI attainment, strong English communication, ability to work independently, and comfortable using CRMs to document interactions and track outcomes.