Operations Specialist (For Pooling - Any Shift)

First Advantage Global operating Centre; United States; À distance; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Remote work setup

HMO Benefits

Free mental health consultation

Competitive Salary

Résumé du poste

First Advantage Global operating Centre is seeking an Operations Specialist (Pooling) to handle inbound and outbound calls for reference, education, credential and employment verification. You will provide detailed reports to clients and ensure accuracy in data handling.

The role requires strong English proficiency, basic computer skills, and willingness to work remotely in night shifts or rotating schedules. Prior BPO experience and college coursework are advantageous.

Qualifications

• Candidate must have spent 2 years in College or 1 year in college with BPO experience.
• Experience doing Inbound calls/transactions is recommended.

Responsabilités

• Manage Inbound and Outbound calls for employment, education and other references verifications.
• Obtain verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transfer calls to appropriate departments.
• Update database and complete verification report.
• Setting up client orders.
• Completing database checks.
• Work allocation duties.
• Quality checks.

Connaissances

Inbound calls

BPO experience

Excellent English

Formation

College education

Outils

Microsoft Office

Web browsers

Description du poste

OPERATIONS SPECIALIST (FOR POOLING)

We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

About First Advantage

First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.

Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.

What You’ll Do

A successful OPERATIONS SPECIALIST will be mainly responsible for answering Inbound and Outbound calls for references, education, credential and employment verification. The successful candidate must have excellent attention to details and must have a high-level of analytical skills to provide a comprehensive report to the client.

Responsibilities:

• Manage Inbound and Outbound calls for employment, education and other references verifications.
• Obtain Verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification)
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transferring calls to appropriate departments
• Update database and complete verification report.
• Other duties may be required such as:
• Setting up client orders
• Completing database check
• Work allocation duties
• Quality checks

What You Will Need to be Successful:

• Candidate must at least have spent 2 years in College or 1 year in college with BPO experience.
• Experience doing Inbound calls/transactions is recommended (but not required).

What You May Need to be Successful:

• Requires excellent command on the English language and can handle conversational interviews.
• Proficiency on basic computer applications, e.g. Microsoft office and Web browsers
• Must be amenable to work remotely in the Night Shift and/or shifting schedules.
• Must be residing within Metro Manila or nearby areas
• Willing to work on ANY SHIFT schedule

Why Join Us at First Advantage?

At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.

First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.

• Employee Impact Groups
• FA Cares volunteer opportunities
• Mentorship Advantage Program
• SOAR, award-winning manager development program

Additional benefits offered include:

• Competitive Salary Package
• HMO Benefits
• Free mental health consultation
• Remote work set up

Equal Employment Opportunities at First Advantage

_First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.