Remote Operations Technology Support Specialist

Related Affordable; Illinois; Remote; USD 88,000 - 100,000; Full time

Benefits offered by this job

19+ days of paid time off

Customizable total rewards package

Financial wellness perks

Mental health resources

Fertility benefits

Paid time off to volunteer

Growth and training opportunities

Job summary

A leader in affordable housing management is seeking an Operations Technology Customer Support Specialist in Illinois. In this remote role, you will oversee the service desk, manage property management system tickets, and collaborate on various projects. Ideal candidates have 3+ years of relevant experience, excellent communication skills, and the ability to prioritize tasks in a fast-paced environment. Join us to help enhance the affordable housing portfolio with competitive compensation and comprehensive benefits.

Qualifications

• Experience in IT systems or operations within the affordable housing industry.
• Familiarity with regulatory compliance for property management systems.
• Willingness to embrace feedback and engage in continuous improvement.

Responsibilities

• Manage and resolve property management system tickets efficiently.
• Collaborate with the Customer Support Manager on various projects.
• Draft and distribute communications related to system updates.

Skills

Attention to detail

Problem-solving

Strong communication skills

Ability to manage and prioritize tasks

Education

3+ years of experience in property management system implementation

Tools

Property management software

Job description

A leader in affordable housing management is seeking an Operations Technology Customer Support Specialist in Illinois. In this remote role, you will oversee the service desk, manage property management system tickets, and collaborate on various projects. Ideal candidates have 3+ years of relevant experience, excellent communication skills, and the ability to prioritize tasks in a fast-paced environment. Join us to help enhance the affordable housing portfolio with competitive compensation and comprehensive benefits.