Remote Operations Supervisor: Lead & Elevate Client Success

Pro Talent HR; Texas City (TX); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401k match

Paid time off

Job summary

Guidant is seeking an Operations Supervisor to lead a remote, full-function client services team supporting a nationwide network of entrepreneurs. You will coach and develop staff, manage resources, and drive process improvements while aligning with company goals and ACE values.

The role emphasizes hands-on leadership, performance coaching, and collaboration with senior leaders to deliver excellent service and scalable operations in a fully remote environment.

Qualifications

• Must be 18 years of age.
• 2+ years of customer care or client relations experience, preferably in a lead or supervisory role.
• Ability to work in a fast-paced environment to meet deadlines while managing multiple priorities.
• Demonstrate interpersonal leadership skills, including emotional intelligence, navigating team conflict, and motivating team members.
• Passion for developing others including teambuilding, coaching, and mentoring.
• Ability to work in an autonomous environment where you can be a self-directed, independent worker.
• Ability to create an inclusive workplace where everyone feels a sense of belonging by empowering all our employees to speak up, ask questions, and be seen.

Responsibilities

• Coach and develop a team of remote full-function employees who are responsible for all aspects of client services including plan administration, client communication, and quality assurance.
• Allocate resources daily and weekly to adjust team focus towards goals attainment.
• Support company and team vision and values through role modeling and coach desired behaviors.
• Regularly communicate progress, results, challenges and obstacles with senior leaders and others involved in product management.
• Setting performance goals and delivering ongoing feedback.
• Lead the team to resolve escalated client issues efficiently and effectively.
• Cultivate strong team collaboration in alignment with ACE Values and Guiding Principles.
• Partner with other managers and senior leaders on special projects, reporting and process improvement.
• Act as team ambassador for cross-department initiatives and projects.
• Recommend changes for organizational and process improvement.
• Support the team and the company by utilizing visual management to monitor performance and goal achievement.

Skills

Team leadership

Coaching & mentoring

Customer care

Emotional intelligence

Remote work autonomy

Communication

Job description

Guidant is seeking an Operations Supervisor to lead a remote, full-function client services team supporting a nationwide network of entrepreneurs. You will coach and develop staff, manage resources, and drive process improvements while aligning with company goals and ACE values.

The role emphasizes hands-on leadership, performance coaching, and collaboration with senior leaders to deliver excellent service and scalable operations in a fully remote environment.