Remote Customer Service Leader & Team Coach

AIL; Columbus (OH); Remote; USD 50,000 - 120,000; Full time

Benefits offered by this job

100% Remote Work

Flexible Scheduling

Warm Leads Provided

Weekly Pay

Leadership Training

Career Advancement

Collaborative Team Culture

Job summary

AO Globe Life is seeking a Remote Customer Service Consultant to coach, mentor, and lead a remote team while delivering exceptional client experiences. This fully remote role emphasizes leadership development, ongoing mentorship, and performance-driven advancement within a flexible schedule.

You will recruit and coach representatives, conduct virtual consultations, and ensure accurate digital record-keeping, with a focus on growth and collaboration across a nationwide remote workforce.

Qualifications

• Experience in leadership or management roles.
• Ability to coach and mentor teams.
• Excellent communication and time management.

Responsibilities

• Connect with individuals requesting information about benefit programs.
• Schedule and conduct virtual consultations via Zoom.
• Educate clients on available benefit options.
• Guide clients through enrollment and provide ongoing support.
• Maintain accurate digital records and follow-up communications.
• Recruit, mentor, and coach new representatives.
• Lead virtual team meetings, coaching sessions, and training calls.
• Set performance expectations and monitor progress.
• Foster a positive, collaborative culture.
• Support professional development through leadership coaching.

Skills

Leadership

Coaching

Customer service

Team development

Operations

Communication

Zoom

MS Office

Tools

Zoom

Microsoft Office

Job description

AO Globe Life is seeking a Remote Customer Service Consultant to coach, mentor, and lead a remote team while delivering exceptional client experiences. This fully remote role emphasizes leadership development, ongoing mentorship, and performance-driven advancement within a flexible schedule.

You will recruit and coach representatives, conduct virtual consultations, and ensure accurate digital record-keeping, with a focus on growth and collaboration across a nationwide remote workforce.