Supervisor Operations

BCD; Oregon; Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible working hours

Work-from-home or remote opportunities

Career growth opportunities

Travel industry perks and discounts

Generous vacation and wellbeing tools

Job summary

BCD Travel is seeking a Supervisor Operations (Remote) in the United States. You will lead a team of travel consultants, manage KPIs, and drive service quality while ensuring adherence to travel policies and industry regulations. The role requires day-to-day leadership, coaching, and performance management within a flexible schedule.

You will leverage data, onboard and develop staff, and collaborate with stakeholders to achieve business objectives and exceptional customer experiences.

Qualifications

• Extensive experience in the corporate travel management industry with knowledge of travel policies, procedures, and supplier rules.
• Experience leading, coaching, and developing teams in a customer service or travel operations environment.
• Advanced proficiency with Sabre GDS and other travel industry systems.
• Strong communication, problem-solving, and decision-making skills.

Responsibilities

• Provide leadership, coaching, and development to a team of travel consultants, including performance management and career growth support.
• Use performance data and KPIs to maximize team effectiveness, productivity, and service quality.
• Support onboarding, training, and ongoing development initiatives to strengthen team capabilities.
• Guide consultants on client travel policies and industry best practices; handle complex customer situations.
• Maintain expertise on travel regulations (DOT, TSA, passports, visas) and communicate updates to the team.
• Monitor GDS and reservation queues to ensure efficiency, quality, and SLA compliance.
• Identify operational challenges, resolve escalations, and implement process improvements.
• Partner with internal stakeholders to support business initiatives and service goals.
• Direct client-facing communications as needed to ensure high levels of customer service.

Skills

Team leadership

Travel policies

Customer service

MS Office

Tools

Sabre GDS

Job description

Shape what's next with BCDSupervisor Operations (Remote)Full time, United States (Shift is 10 a.m. to 7 p.m. CT and may require some flexibility)In this role, you will be responsible for day-to-day leadership of a team of travel consultants, including managing key performance indicators (KPIs), workload distribution, quality standards, coaching, and employee development. As the Supervisor Operations, you will serve as the primary point of contact for team members, fostering a positive team environment while driving service excellence, operational efficiency, and achievement of business objectives. You will leverage performance data and industry expertise to support team success and deliver exceptional customer experiences.

What You'll Do

• Provide leadership, coaching, and development to a team of travel consultants, including performance management, feedback, and career growth support
• Leverage performance data, reports, and KPIs to maximize team effectiveness, productivity, and service quality
• Support onboarding, training, and continuous development initiatives to strengthen team capabilities
• Guide consultants on client travel policies, supplier rules, industry best practices, and complex customer situations
• Maintain expertise in travel industry regulations (DOT, TSA, passports, visas, etc.) and communicate relevant updates to the team
• Monitor GDS and reservation queues to ensure operational efficiency, quality control, and SLA compliance
• Identify operational challenges, resolve escalations, and implement process improvements to enhance team performance
• Partner with internal stakeholders to support business initiatives, change management activities, and service excellence goals
• Direct client-facing communication as needed to ensure our highest level of customer service

What You'll Bring

• Extensive experience in the corporate travel management industry with strong knowledge of travel policies, procedures, and supplier rules
• Experience leading, coaching, and developing teams in a customer service or travel operations environment
• Advanced proficiency with Sabre GDS and other travel industry systems
• Strong critical thinking, problem-solving, and decision-making skills
• Excellent verbal and written communication skills with the ability to influence and motivate others
• Ability to manage multiple priorities and drive results in a fast-paced environment
• Strong people leadership, coaching, and performance management capabilities
• Proficiency in Microsoft Office applications

Why you'll love working here

Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.

Meet BCD. BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales.

What's in it for you

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Work at the forefront of travel technology and help shape the future of business travel
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
• Work From Anywhere opportunity for 60 days per year

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Supervisor Operations is between $60,000 and $70,000. The actual pay depends on your skills, qualifications, experience and geographical location. This position requires flexibility regarding work schedules. Assignments may include day, evening, overnight, weekend, and holiday shifts as determined by business needs. While the company will comply with applicable laws regarding reasonable accommodations, candidates should understand that preferred schedules and ongoing shift modifications may not be available.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at .