Remote Travel Operations Supervisor

BCD; Oregon; Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible working hours

Work-from-home or remote opportunities

Career growth opportunities

Travel industry perks and discounts

Generous vacation and wellbeing tools

Job summary

BCD Travel is seeking a Supervisor Operations (Remote) in the United States. You will lead a team of travel consultants, manage KPIs, and drive service quality while ensuring adherence to travel policies and industry regulations. The role requires day-to-day leadership, coaching, and performance management within a flexible schedule.

You will leverage data, onboard and develop staff, and collaborate with stakeholders to achieve business objectives and exceptional customer experiences.

Qualifications

• Extensive experience in the corporate travel management industry with knowledge of travel policies, procedures, and supplier rules.
• Experience leading, coaching, and developing teams in a customer service or travel operations environment.
• Advanced proficiency with Sabre GDS and other travel industry systems.
• Strong communication, problem-solving, and decision-making skills.

Responsibilities

• Provide leadership, coaching, and development to a team of travel consultants, including performance management and career growth support.
• Use performance data and KPIs to maximize team effectiveness, productivity, and service quality.
• Support onboarding, training, and ongoing development initiatives to strengthen team capabilities.
• Guide consultants on client travel policies and industry best practices; handle complex customer situations.
• Maintain expertise on travel regulations (DOT, TSA, passports, visas) and communicate updates to the team.
• Monitor GDS and reservation queues to ensure efficiency, quality, and SLA compliance.
• Identify operational challenges, resolve escalations, and implement process improvements.
• Partner with internal stakeholders to support business initiatives and service goals.
• Direct client-facing communications as needed to ensure high levels of customer service.

Skills

Team leadership

Travel policies

Customer service

MS Office

Tools

Sabre GDS

Job description

BCD Travel is seeking a Supervisor Operations (Remote) in the United States. You will lead a team of travel consultants, manage KPIs, and drive service quality while ensuring adherence to travel policies and industry regulations. The role requires day-to-day leadership, coaching, and performance management within a flexible schedule.

You will leverage data, onboard and develop staff, and collaborate with stakeholders to achieve business objectives and exceptional customer experiences.