Remote Travel Operations Supervisor

Bcd-e53600d2; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible working hours

Work-from-home or remote opportunities

Opportunities for growth and career

Generous vacation days

Travel industry perks and discounts

Inclusive workplace

Job summary

BCD Travel is seeking a Supervisor Operations (Remote) in the United States to lead a team of travel consultants, manage KPIs, and ensure high-quality customer service. The role offers a full-time remote opportunity with a daytime CT shift and potential flexibility.

You will coach and develop team members, utilize data to optimize performance, and guide adherence to travel policies and industry regulations while collaborating with stakeholders to achieve business objectives.

Qualifications

• Extensive experience in corporate travel management with knowledge of travel policies, procedures and supplier rules.
• Proven ability to lead, coach, and develop teams in a customer service or travel operations environment.
• Strong written and verbal communication skills and the ability to influence and motivate others.

Responsibilities

• Provide leadership, coaching, and development to a team of travel consultants, including performance management, feedback, and career growth support.
• Leverage performance data, reports, and KPIs to maximize team effectiveness, productivity, and service quality.
• Support onboarding, training, and continuous development initiatives to strengthen team capabilities.
• Guide consultants on client travel policies, supplier rules, industry best practices, and complex customer situations.
• Maintain expertise in travel industry regulations (DOT, TSA, passports, visas) and communicate updates to the team.
• Monitor GDS and reservation queues to ensure operational efficiency, quality control, and SLA compliance.
• Identify operational challenges, resolve escalations, and implement process improvements.
• Partner with internal stakeholders to support business initiatives, change management, and service excellence goals.
• Direct client-facing communication as needed to ensure top-tier customer service.

Skills

Leadership

Coaching

Performance management

Communication

Problem-solving

Multitasking

Team development

Tools

Sabre GDS

Travel systems

Job description

BCD Travel is seeking a Supervisor Operations (Remote) in the United States to lead a team of travel consultants, manage KPIs, and ensure high-quality customer service. The role offers a full-time remote opportunity with a daytime CT shift and potential flexibility.

You will coach and develop team members, utilize data to optimize performance, and guide adherence to travel policies and industry regulations while collaborating with stakeholders to achieve business objectives.