Remote Operations Supervisor - Commercial Lines Growth

Insurance Office of America; Overview Gardens (DE); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salaries

Bonus potential

Company-paid health insurance

Paid holidays and vacation

401K with employer match

Career progression opportunities

Job summary

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management and oversee a branch book of business, ensuring process compliance and service excellence. The role focuses on coaching staff, data integrity, and handling complex client service needs in a remote/hybrid Southeastern US setting with on-site support as needed.

Ideal candidates bring 5+ years of industry experience or 7+ years in related fields, active licensing, and proficiency with MS Office.

Qualifications

• 5+ years of industry experience; or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations are preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching.
• Support staff development and ongoing training.
• Develop future branch operations leaders.
• Ensure HR policies and processes are followed.
• Participate in recruitment, interviewing, and onboarding.
• Balance workloads to ensure service continuity.
• Monitor performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business and client relationships.
• Provide coverage and service questions as a subject matter expert.
• Support renewals and new business processes.

Skills

Industry experience

Active licensing

Analytical skills

Customer service

Communication

Multitasking

Organizational skills

MS Office

Education

High School Diploma

Job description

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management and oversee a branch book of business, ensuring process compliance and service excellence. The role focuses on coaching staff, data integrity, and handling complex client service needs in a remote/hybrid Southeastern US setting with on-site support as needed.

Ideal candidates bring 5+ years of industry experience or 7+ years in related fields, active licensing, and proficiency with MS Office.