Remote Operations Supervisor, Commercial Lines

Insurance Office of America; Seffner (FL); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Company-paid health insurance

Paid holidays

Job summary

Insurance Office of America is recruiting an Operations Supervisor for Commercial Lines to lead Account Management staff, drive service excellence, and ensure policy/process compliance across the branch. The role balances remote work with on-site requirements in the Southeastern US, demanding strong leadership, data-driven decision making, and proactive client relationship management.

The ideal candidate will have 5+ years in insurance brokerages or related fields, active licensing, and

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA culture and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Job description

Insurance Office of America is recruiting an Operations Supervisor for Commercial Lines to lead Account Management staff, drive service excellence, and ensure policy/process compliance across the branch. The role balances remote work with on-site requirements in the Southeastern US, demanding strong leadership, data-driven decision making, and proactive client relationship management.

The ideal candidate will have 5+ years in insurance brokerages or related fields, active licensing, and