Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Madeira Beach (FL); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Vacation time

Professional growth opportunities

Job summary

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead Account Management staff at the Longwood, FL branch.

The role oversees performance, processes, and service delivery while managing a book of business and handling complex client needs. The ideal candidate has 10+ years in insurance with active licensing, strong analytical and leadership skills, and proficiency in MS Office.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads for service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support renewal and new business processes.
• Deliver excellent service and anticipate client needs.
• Promote IOA values and improve engagement.
• Stay updated on company policies and procedures.

Skills

Leadership

Account management

Analytics

MS Office

Communication

Education

High School Diploma

Active insurance license

Professional designations preferred

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead Account Management staff at the Longwood, FL branch.

The role oversees performance, processes, and service delivery while managing a book of business and handling complex client needs. The ideal candidate has 10+ years in insurance with active licensing, strong analytical and leadership skills, and proficiency in MS Office.