Remote Operations Supervisor – Commercial Lines

Insurance Office Of America; Buford (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and time off

Professional growth opportunities

Job summary

Insurance Office of America (IOA) seeks an Operations Supervisor – Commercial Lines to lead the branch’s Account Management team, oversee client service, and drive operational efficiency. The role focuses on coaching staff, ensuring policy accuracy, and supporting renewals and new business while maintaining service excellence.

The position requires active licensing and a track record in insurance brokerage, with a strong emphasis on analytics, communication, and team leadership in a

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing.
• Professional designations preferred.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and coaching.
• Ensure HR policy compliance and processes.
• Participate in hiring, interviewing, and onboarding.
• Communicate performance and maintain transparency with leadership.
• Balance workloads to ensure service continuity.

Skills

Analytical skills

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

Active insurance license

Tools

MS Office Suite

Job description

Insurance Office of America (IOA) seeks an Operations Supervisor – Commercial Lines to lead the branch’s Account Management team, oversee client service, and drive operational efficiency. The role focuses on coaching staff, ensuring policy accuracy, and supporting renewals and new business while maintaining service excellence.

The position requires active licensing and a track record in insurance brokerage, with a strong emphasis on analytics, communication, and team leadership in a