Remote Operations Supervisor - Commercial Insurance

Insurance Office Of America; Lake Alfred (FL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Job summary

Insurance Office of America in Longwood, FL is seeking an Operations Supervisor – Commercial Lines to lead Account Management and oversee day-to-day branch operations, ensuring service excellence and adherence to policy and process standards.

You will coach staff, monitor productivity, manage an assigned book of business, support renewals and new business, and collaborate with leadership to drive improvements and client satisfaction.

Qualifications

• 5+ years of industry experience or 7+ years in sales, marketing, or relationship management
• Knowledge of insurance brokerage and client needs
• Active licensing required; professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Excellent customer service, communication, multitasking, and organization

Responsibilities

• Lead Account Management staff and oversee day-to-day operations
• Monitor productivity, quality, and service levels
• Develop staff through training and performance evaluations
• Manage an assigned book of business and renewals
• Ensure policy, billing, and service accuracy
• Support client relationships and renewals with service excellence

Skills

Leadership

Account Management

Client Relationships

Analytical skills

Communication

Education

High School Diploma

Professional designations preferred

Tools

MS Office

Excel

Job description

Insurance Office of America in Longwood, FL is seeking an Operations Supervisor – Commercial Lines to lead Account Management and oversee day-to-day branch operations, ensuring service excellence and adherence to policy and process standards.

You will coach staff, monitor productivity, manage an assigned book of business, support renewals and new business, and collaborate with leadership to drive improvements and client satisfaction.