Remote Operations Supervisor – Commercial Insurance

Insurance Office of America; Greenville (SC); Presencial; USD 105.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salaries and bonus poten t

Company-paid health insurance

Paid holidays, vacations, and sickTime

401K with employer match

Professional growth and career prog.

Respectful culture and work/familyLife

Community service commitment

Supportive teammates and a rewarding工作

Descripción de la vacante

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff at the Greenville branch and oversee a book of business. The role focuses on performance, process compliance, service excellence, staff development, and operational efficiency.

The ideal candidate has 5+ years in the insurance industry (or 7+ in sales/relationship roles), active licensing, and strong analytical, communication, and organizational skills.

Formación

• 5+ years of industry experience; or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsabilidades

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA culture and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Conocimientos

Customer service

Communication

Multitasking

Organizational skills

Analytical skills

Educación

High School Diploma or equivalent

Active licensing

Herramientas

MS Office

Descripción del empleo

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff at the Greenville branch and oversee a book of business. The role focuses on performance, process compliance, service excellence, staff development, and operational efficiency.

The ideal candidate has 5+ years in the insurance industry (or 7+ in sales/relationship roles), active licensing, and strong analytical, communication, and organizational skills.