Remote Operations Specialist: Data, Onboarding & Process Improvement

Accelerant; United States; À distance; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Work-life balance

Health and wellness

Remote work

Travel opportunities

Résumé du poste

Accelerant is seeking an Operations Specialist to help manage onboarding, contract administration, and bordereaux processing, ensuring data accuracy and timeliness across workflows.

The role emphasizes collaboration with Data, Underwriting, Compliance, and Finance, along with ongoing KPI monitoring and process improvements to enhance the member experience. This is a remote-friendly position across the United States.

Qualifications

• Bachelor’s degree (or equivalent) required.
• 5 years of relevant experience within the insurance industry. Experience with specialty insurance a plus.
• Strong understanding of data accuracy, process governance, and operational SLAs.
• Proven ability to work cross-functionally with technical and non-technical teams.
• Proficiency with Power BI, SQL (Snowflake), Excel, and Jira or ServiceNow.

Responsabilités

• Manage operational workflows across onboarding, policy administration, and bordereaux lifecycle stages to ensure data completeness, timeliness, and accuracy.
• Collaborate with cross-functional teams (Data, Underwriting, Compliance, Finance) to maintain integrity across systems and processes.
• Support the centralization of master/reference data, ensuring consistent and auditable records across all operational systems.
• Monitor and report KPIs such as submission cycle time, processing duration, and SLA adherence.
• Identify and implement process improvements to increase efficiency, reduce manual touchpoints, and enhance the member experience.
• Partner with internal teams to define and document standard operating procedures (SOPs).
• Leverage tools like Snowflake, Power BI, and Excel to create reports and insights that inform business decisions.
• Assist in onboarding new members and contracts, ensuring all documentation, systems, and workflows are aligned before activation.

Connaissances

Detail-oriented

Data-driven

Cross-functional collaboration

Communication

Formation

Bachelor’s degree

Outils

Power BI

SQL (Snowflake)

Excel

Jira or ServiceNow

Description du poste

Accelerant is seeking an Operations Specialist to help manage onboarding, contract administration, and bordereaux processing, ensuring data accuracy and timeliness across workflows.

The role emphasizes collaboration with Data, Underwriting, Compliance, and Finance, along with ongoing KPI monitoring and process improvements to enhance the member experience. This is a remote-friendly position across the United States.