Remote Contract Operations Specialist

Healthcare Management Administrators, Inc.; United States; Hybrid; USD 37,000 - 45,000; Full time

Benefits offered by this job

Remote work option

Paid time off

Professional development

Job summary

Healthcare Management Administrators, Inc. is seeking a Contract Operations Support Specialist to power client success, claims, and care management operations.

The role emphasizes data integrity, onboarding support, and quality assurance across multiple systems. You will coordinate renewal processes, audits, and ID card administration while handling sensitive member information with confidentiality and professionalism.

Qualifications

• 5+ years in administrative, operational support, data entry, or healthcare administration
• 3+ years of experience with databases, CRM platforms, or business systems
• 5+ years of experience with Microsoft Office (Excel, Outlook, Word)
• Strong organizational, communication, and problem-solving skills
• Ability to maintain confidentiality of member and client information

Responsibilities

• Enter and validate client and member information in internal systems during new group implementations
• Transfer and maintain prior authorizations and related data during group implementations
• Support implementation teams with administrative tasks to onboard new clients
• Enter renewal information into CRM and operational systems
• Maintain complete renewal documents and ensure proper storage
• Coordinate with Client Success for annual renewal processes and deadlines
• Review SBC documentation for accuracy and alignment with configurations
• Verify data accuracy and identify discrepancies for correction
• Perform quality checks across multiple systems and document findings
• Audit ID card requests for completeness before submission to Technical Operations
• Coordinate ID card production and distribution activities
• Provide operational support to Client Success, Claims, and Care Management teams
• Manage data entry projects, document processing, and record updates
• Support special projects and seasonal workload across units
• Maintain confidentiality and regulatory compliance

Skills

Administrative experience

Data entry

CRM systems

Database systems

Microsoft Office

Education

High school diploma or equivalent

Associate degree preferred

Tools

CRM platforms

Database systems

Microsoft Office Suite

Job description

Healthcare Management Administrators, Inc. is seeking a Contract Operations Support Specialist to power client success, claims, and care management operations.

The role emphasizes data integrity, onboarding support, and quality assurance across multiple systems. You will coordinate renewal processes, audits, and ID card administration while handling sensitive member information with confidentiality and professionalism.