Global Onboarding Operations Lead

United States Digital Space LLC; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Remote is seeking a Specialist in Onboarding Operations within EOR Operations to enhance the onboarding journey for clients' new employees worldwide. You’ll report to the Manager, Onboarding Operations and collaborate with Mobility, Benefits, Lifecycle, and Payroll to deliver a compliant, seamless experience.

You excel in a fast-paced, remote, cross-functional setting, bring strong communication in English, and are excited by automation and data-driven improvements that scale globally.

Qualifications

• Extensive Operations Experience: strong background in operational roles, with a solid understanding of people operations (experience in employment and legal contracting is key).
• Contract Knowledge: proficiency in handling employment contracts and similar legally binding documents, particularly within the HR or people management space.
• Adaptability: you excel in fast-paced, cross-functional settings, ideally within startups or high-growth companies, and are energised by evolving challenges.
• Team-Oriented Mindset: a true collaborator who values team success and demonstrates a strong sense of ownership. You work well independently and seek support proactively when needed.
• Exceptional Communication Skills: high proficiency in written and spoken English at business level, with a keen eye for detail and clarity in documentation and communication, ensuring information is conveyed accurately and professionally across diverse audiences. Additional languages considered a plus.
• Tech-Savvy and Adaptable: skilled in using various collaboration tools for effective asynchronous work, with the agility to learn and adjust to new and evolving systems.
• Independent and Collaborative: able to work autonomously and seamlessly within an international, fast-paced, remote team, balancing multiple priorities. Open to flexible hours to support global needs as required.
• Familiarity with Key Tools: Exposure to communication, documentation, and project management platforms like Notion, Slack, Zendesk, and Google Workspace (G-Suite) or similar.
• Knowledge and Content Management: Skilled in organising, maintaining, and updating knowledge and content resources to ensure accessibility and accuracy, supporting both team efficiency and seamless information flow.

Responsibilities

• Lead the Onboarding Journey: Manage the onboarding process for new employees with a focus on compliance and seamless documentation, including verification and preparation of employment packages.
• End-to-End Ownership: Take charge of the entire employee onboarding lifecycle, meeting all operational requirements to ensure a smooth and successful experience, while adeptly addressing employee queries throughout the process.
• Cross-Functional Collaboration: Work closely with Mobility, Benefits, Lifecycle, and Payroll teams to deliver a smooth experience for both clients and their employees.
• Continuous Improvement: Constantly seek and implement enhancements to the onboarding experience, anticipating and addressing evolving needs.
• Data Expertise: Manage and maintain employee data, ensuring information accuracy, security, and compliance with confidentiality standards.
• Support Compliance Initiatives: Contribute to reporting, audits, and data integrity projects to uphold our commitment to operational excellence.
• Drive Automation: Identify and champion automation opportunities to streamline onboarding processes, boosting efficiency and scalability.

Skills

Operations experience

Contract knowledge

Adaptability

Team collaboration

English proficiency

Remote tools familiarity

Independent work

Cross-functional communication

Knowledge management

Tools

Notion

Slack

Zendesk

Google Workspace

Job description

Remote is seeking a Specialist in Onboarding Operations within EOR Operations to enhance the onboarding journey for clients' new employees worldwide. You’ll report to the Manager, Onboarding Operations and collaborate with Mobility, Benefits, Lifecycle, and Payroll to deliver a compliant, seamless experience.

You excel in a fast-paced, remote, cross-functional setting, bring strong communication in English, and are excited by automation and data-driven improvements that scale globally.