Ops Readiness Technical Program Manager (Autonomous Freight)

Gatik; Santa Clara (CA); Hybrid; USD 170,000 - 220,000; Full time

Job summary

Gatik is seeking an experienced Technical Program Manager for Operations Readiness to ensure commercial operations smoothly adapt to engineering changes. You’ll oversee impact evaluations, change management, and readiness for hardware, software, map, and posture updates from engineering, reporting to the Director of Program Management.

The role is hybrid in Santa Clara, CA, requiring collaboration with Operations, AVO, Technical Operations, and Engineering to maintain safety and continuity as we

Qualifications

• Strong cross-functional communication and questioning skills, with the ability to translate technical changes into practical procedures.
• Experience in operations readiness, product feature rollouts, program management, or operational training in a scaled technology/logistics company.
• Background in AV/robotics, mobility, logistics, or hardware-enabled service platforms.

Responsibilities

• Serve as the primary bridge between Engineering and Commercial Operations for engineering-driven technology and product changes.
• Ask probing, structured questions across technical stakeholders to evaluate impact of hardware, software, map, or posture changes on daily operations.
• Map out operational touchpoints and build end-to-end readiness plans, training materials, and updated workflows prior to deployment.
• Coordinate cross-functional alignment between Ops leadership, AVO drivers, field safety, and engineering for onboarding of updates.
• Track rollout milestones, manage operational risks, and provide post-deployment feedback loops to engineering.

Skills

Cross-functional communication

Program management

Operational training

Structured questioning

Job description

Gatik is seeking an experienced Technical Program Manager for Operations Readiness to ensure commercial operations smoothly adapt to engineering changes. You’ll oversee impact evaluations, change management, and readiness for hardware, software, map, and posture updates from engineering, reporting to the Director of Program Management.

The role is hybrid in Santa Clara, CA, requiring collaboration with Operations, AVO, Technical Operations, and Engineering to maintain safety and continuity as we