Remote Operations & Process Improvement Lead

DIRECTV; Detroit (MI); Remote; USD 83,000 - 151,000; Full time

Job summary

DIRECTV is seeking a Manager of Business Operations to lead day-to-day operations, develop policies, and drive process improvements. The role requires cross-functional collaboration to reduce costs and improve efficiency, translating data into clear recommendations for leadership.

The position emphasizes project management, stakeholder engagement, and mentoring team members. This is a remote US-wide opportunity with a focus on strategic operational excellence.

Qualifications

• 3–5 years of experience in business operations or a closely related field.
• Full understanding of business operations with the ability to resolve issues creatively.
• Demonstrated ability to manage multiple projects and develop staffing plans.
• Proven ability to identify and proactively address staffing or talent issues.
• Strong analytical skills and ability to translate trends into action.
• Excellent verbal and written communication and presentation skills.
• Ability to work independently with moderate oversight and collaborate across functions.

Responsibilities

• Support and manage daily business operations so workflows run smoothly.
• Execute operational plans within assigned areas.
• Resolve a wide range of operational issues with creative, solution-based approaches.
• Develop, document, and implement policies and procedures to improve efficiency.
• Monitor, evaluate, and refine existing processes and systems.
• Analyze operational trends to identify opportunities for improvement and cost savings.
• Manage multiple projects from planning through completion and build staffing plans.
• Identify, track, and report on key performance metrics to inform leadership.

Skills

Operations management

Project management

Analytical skills

Stakeholder communication

Mentorship

Education

Bachelor's degree

Job description

DIRECTV is seeking a Manager of Business Operations to lead day-to-day operations, develop policies, and drive process improvements. The role requires cross-functional collaboration to reduce costs and improve efficiency, translating data into clear recommendations for leadership.

The position emphasizes project management, stakeholder engagement, and mentoring team members. This is a remote US-wide opportunity with a focus on strategic operational excellence.