Remote Operations Manager, RCM & Process Optimization

Socket.dev; United States; Remote; USD 97,000 - 114,000; Full time

Benefits offered by this job

Remote-first

Health insurance

401K plan

Stipends for home office

Meal/Wellness perks

Paid holidays & PTO

Annual remote work stipend

EAP access

Alma Give Back Day

Job summary

Alma, a Spring Health Company, is seeking an Operations Manager for our revenue cycle management team. This fully remote role uses data-driven insights to remove workflow bottlenecks and improve provider experiences at scale.

You will partner with Product, BI, CX Strategy, and Payer Partnerships to align roadmaps, forecast resources, and ensure the team is appropriately resourced. You will lead a core ops team including 2+ direct reports and up to 20 remote agents.

Qualifications

• 3-5 years of professional work experience in an Operations role, ideally within a startup environment, healthcare implementation, healthcare consulting, or a revenue cycle management role.
• 2-4 years of people management experience, supervising teams of non-exempt and exempt staff.
• Strong data-driven decision making and project execution skills.
• Experience leveraging AI to accelerate results.

Responsibilities

• Process Optimization & Scale: identify bottlenecks, analyze data, prioritize changes, and optimize workflows for growth.
• Cross-Functional Collaboration: work with Product & Engineering, BI, CX Strategy, and Core Ops to measure impact on KPIs.
• Metrics Ownership, Data Analytics & Reporting: track program metrics and report insights to leadership.
• Strategic Planning & Roadmap Alignment: align staffing with tech roadmaps for insurance processes.
• Team Leadership & Management: lead a core operations team (2+ direct reports, up to 20 remote agents).

Skills

Data-driven decisions

Operational design

AI-forward

Team leadership

Cross-functional collaboration

Job description

Alma, a Spring Health Company, is seeking an Operations Manager for our revenue cycle management team. This fully remote role uses data-driven insights to remove workflow bottlenecks and improve provider experiences at scale.

You will partner with Product, BI, CX Strategy, and Payer Partnerships to align roadmaps, forecast resources, and ensure the team is appropriately resourced. You will lead a core ops team including 2+ direct reports and up to 20 remote agents.