Remote Operations Manager — Data-Driven & Client-Focused

AM Lien Solutions; Anaheim (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) plan

Paid time off

Dental plan

Casual work environment

Work-life balance

Job summary

AM Lien Solutions is seeking an experienced Operations Manager in Anaheim, CA to oversee daily administrative and operational functions, coordinate workflow, and prepare reports. You will manage onboarding, employee records, client communications, and provide management support while driving engagement and ensuring compliance.

The role requires strong analytical ability, excellent communication, and a proactive approach to balancing multiple tasks in a fast-paced environment, with a remote

Qualifications

• Minimum 6 or more years of experience as a claims team lead, litigation manager, or similar role
• Prior experience as a workers' compensation claims professional
• Strong analytical skills and knowledge of California Workers’ Compensation law
• Proficiency in Microsoft Outlook, Excel, and an employee time management system (like ADP)
• Highly motivated, results-driven, high-energy, and a sense of urgency
• Ability to juggle multiple tasks efficiently with little supervision
• Excellent verbal and written communication skills with a commitment to outstanding customer service
• Strong writing, proofreading, spelling, and grammar skills

Responsibilities

• Assign and manage lien files to ensure timely and accurate workflow distribution
• Prepare, analyze, collect, and present daily and weekly reports and performance metrics
• Oversee office supplies, administer the mail processing, and upload and monitor returned mail
• Maintain productivity metrics, analyze data, and prepare reports to support employee evaluations and operational decision-making
• Provide operational support and management coverage as needed
• Assist with rushes, client issues, and run client reports for review by clients and internal executives
• Schedule, coordinate, and conduct meetings, onboardings, employee reviews, and other business
• Serve as a primary point of communication with clients, employees, and vendors for timely and professional correspondence
• Perform data research, run and plug numbers for reports, and review PTO reports in ADP
• Review resumes, keep track of employment onboardings and candidates, document emails and conversations, handle promotions and demotions, and provide feedback to employees
• Propose and plan social and holiday programs for the AMLS team, including setting a budget
• Prepare offer templates, finalize and send offer letters, and conduct audits with Human Resources
• Represent AM Lien Solutions and our clients with respect and integrity
• Additional duties as assigned by management

Skills

Analytical skills

Communication skills

Time management

Tools

Microsoft Excel

Microsoft Outlook

ADP

Job description

AM Lien Solutions is seeking an experienced Operations Manager in Anaheim, CA to oversee daily administrative and operational functions, coordinate workflow, and prepare reports. You will manage onboarding, employee records, client communications, and provide management support while driving engagement and ensuring compliance.

The role requires strong analytical ability, excellent communication, and a proactive approach to balancing multiple tasks in a fast-paced environment, with a remote