Remote Operations Lead — BPO & Shared Services

Embedded Shishya; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

CEF Solutions Inc. is seeking an experienced Operations Manager to coordinate day-to-day client communication and support Shared Services, Back-office, and Contact Center operations.

You will work with the client, operations team, and support functions to monitor performance, resolve issues, and ensure timely completion of action items. The ideal candidate will be hands-on with strong client communication, coordination, and problem-solving skills, capable of independently managing daily

Qualifications

• Bachelor's degree from an accredited university.
• Approximately 5–8 years of relevant experience in BPO, Shared Services, Contact Center, Client Services, or Operations Support.
• At least 2 years in supervisory or managerial role.
• Experience communicating with clients and leading business meetings.
• Strong written and verbal communication skills.
• Working knowledge of operational KPIs, SLAs, productivity, quality, and performance reporting.

Responsibilities

• Manage day-to-day client communication and operations team coordination.
• Coordinate activities across Shared Services, Back-office, and Contact Center.
• Serve as liaison among client, operations team and support functions.
• Track client requests and action items with timely follow-up.
• Monitor KPIs, service levels, productivity, quality, staffing and data.
• Identify performance gaps and coordinate corrective actions.
• Prepare and present operational reports and reviews.
• Lead or support regular client meetings and reviews.
• Travel to client or sites for meetings or project support as needed.
• Maintain documentation of issues, action plans, and outcomes.

Skills

Client communication

Operations coordination

Problem solving

Data analysis

KPI tracking

Excel

PowerPoint

Remote work

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Job description

CEF Solutions Inc. is seeking an experienced Operations Manager to coordinate day-to-day client communication and support Shared Services, Back-office, and Contact Center operations.

You will work with the client, operations team, and support functions to monitor performance, resolve issues, and ensure timely completion of action items. The ideal candidate will be hands-on with strong client communication, coordination, and problem-solving skills, capable of independently managing daily