Remote Operations Lead: Process & PMO Excellence

New Era Technology; United States; Remote; USD 95,000 - 125,000; Full time

Job summary

New Era Technology seeks a Coordination Manager to oversee work order execution, optimize operations, and drive PMO-aligned improvements. You will lead coordinators, resolve escalations, and analyze KPIs to raise service delivery standards.

The role requires 3–5+ years in project/operations delivery, strong leadership, and stakeholder management. This is a remote position with a schedule that includes US/EMEA coverage and early hours.

Qualifications

• 3–5+ years in a project, operations, or service delivery role.
• Proven ability to manage multiple workstreams and lead teams.
• Experience troubleshooting operational, project, and escalated issues.
• Strong leadership, coaching, and stakeholder management skills.
• Proven track record of data-driven process improvements.

Responsibilities

• Lead work order execution and drive continuous improvement initiatives.
• Optimize processes and align with PMO standards.
• Provide leadership and coaching to Service Coordinators and teams.
• Manage escalations and complex operational issues.
• Analyze KPIs to identify improvement opportunities.
• Collaborate with stakeholders across functions to enhance service delivery.
• Implement risk, quality, and compliance practices for operational excellence.
• Stay informed on industry trends to drive innovation.

Skills

Project coordination

Leadership

Stakeholder management

KPI analysis

Data-driven improvements

Communication

Education

PMP certification

Job description

New Era Technology seeks a Coordination Manager to oversee work order execution, optimize operations, and drive PMO-aligned improvements. You will lead coordinators, resolve escalations, and analyze KPIs to raise service delivery standards.

The role requires 3–5+ years in project/operations delivery, strong leadership, and stakeholder management. This is a remote position with a schedule that includes US/EMEA coverage and early hours.