Remote Operations Lead – Commercial Lines

Insurance Office Of America; Mulberry (FL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Health insurance

Paid holidays

401K match

Career growth

Work-life balance

Community service

Supportive teammates

Job summary

Insurance Office Of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management in a remote-capable role with onsite support in Longwood, FL. The position emphasizes staff development, process excellence, and client service leadership across a growing book of business.

The ideal candidate brings 5+ years of industry experience (or 7+ in related fields), active insurance licensing, and strong analytical and communication skills.

Qualifications

• 5+ years of industry experience; or 7+ years in sales/marketing/relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations are preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking and organization.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and engage the team.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching.
• Ensure HR policy compliance and process consistency.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent leadership communication.
• Balance workloads to ensure service continuity.
• Enforce processes and best practices for operations.
• Analyze performance data and act on insights.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as SME for coverage and service questions.
• Manage client relationships and support renewals.
• Oversee policy administration, placement, billing, and claims support.
• Lead renewal and new business processes.
• Deliver excellent service and anticipate client needs.
• Promote IOA values and engagement.
• Stay updated on company policies and procedures.

Skills

Analytical thinking

Problem solving

Decision making

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office Of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management in a remote-capable role with onsite support in Longwood, FL. The position emphasizes staff development, process excellence, and client service leadership across a growing book of business.

The ideal candidate brings 5+ years of industry experience (or 7+ in related fields), active insurance licensing, and strong analytical and communication skills.