Remote Operations Lead — Commercial Lines

Insurance Office Of America; Belleair (FL); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Paid vacation

Sick time

Career growth opportunities

Work-life balance

Community service commitment

Supportive teammates

Job summary

Insurance Office Of America seeks an Operations Supervisor – Commercial Lines to lead Account Management staff in the Longwood, FL area with a remote option for the Southeastern US. You will oversee performance, training, and compliance while managing an assigned book of business.

The role emphasizes client service, policy administration, renewals, and collaboration with leadership to improve processes and data integrity.

Qualifications

• 5+ years of industry experience; or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs
• Active licensing required
• Professional designations preferred
• Strong analytical, problem-solving and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Lead Account Management staff and oversee performance.
• Ensure compliance with HR policies and processes.
• Support recruitment, onboarding and coaching.
• Manage an assigned book of business and renewals.
• Provide technical coverage on policy and service questions.

Skills

Insurance brokerage

Client relationships

MS Office

Licensing

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office Of America seeks an Operations Supervisor – Commercial Lines to lead Account Management staff in the Longwood, FL area with a remote option for the Southeastern US. You will oversee performance, training, and compliance while managing an assigned book of business.

The role emphasizes client service, policy administration, renewals, and collaboration with leadership to improve processes and data integrity.