Remote Operations Lead - Commercial Insurance

Insurance Office of America; Lilburn (GA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and time off

Career growth opportunities

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure process compliance, and drive service excellence. You will mentor the team, manage an assigned book of business, and support complex client service needs from a remote base in the Southeastern US while coordinating with Longwood, FL operations.

The role requires 5+ years in the industry or 7+ in related fields, active licensing, and strong MS Office skills.

Qualifications

• 5+ years of industry experience or 7+ years in sales, marketing, or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Direct leadership and day-to-day oversight of Account Management staff within the branch.
• Guide team performance, ensure compliance with processes, maintain service excellence.
• Support staff development and strengthen operational efficiency.
• Serve as senior resource for complex client service needs and manage an assigned book of business.
• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and engage the team.
• Support staff training, onboarding, and performance evaluations.
• Balance workloads to ensure service continuity.
• Oversee policy administration, placement, billing, and renewals.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.

Skills

Analytical skills

Communication

Customer service

Leadership

Problem solving

Multitasking

Organizational skills

MS Office

Education

High School Diploma

Professional designations preferred

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure process compliance, and drive service excellence. You will mentor the team, manage an assigned book of business, and support complex client service needs from a remote base in the Southeastern US while coordinating with Longwood, FL operations.

The role requires 5+ years in the industry or 7+ in related fields, active licensing, and strong MS Office skills.