Remote Operations Excellence Manager

Valeris; North Carolina; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with match

Paid Time Off

Job summary

Valeris is seeking an Operations Solutions Manager to oversee shared services within the program, evaluating processes and developing improvement plans. You will work with functional leads, associate directors, and quality teams to drive best-in-class patient and provider experiences.

Responsibilities include leading a team, documenting requirements, and implementing solutions aligned with program goals, while maintaining strong partnerships with internal and external stakeholders.

Qualifications

• Bachelor's degree (or equivalent) required.
• 3-4 years of Program Management experience preferred.
• Strong communication and organizational skills required.

Responsibilities

• Act as a liaison between business stakeholders and technical teams to ensure clear objectives.
• Gather and document business requirements from stakeholders to understand needs.
• Create detailed documentation of requirements, workflows, and outcomes to support project development.
• Propose and implement solutions that align with business goals and enhance efficiency.
• Lead the Operations Excellence team and supervise performance through managers and staff.
• Monitor program statistics and identify process inefficiencies for improvement recommendations.

Skills

Program Management

Communication

Time management

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Valeris is seeking an Operations Solutions Manager to oversee shared services within the program, evaluating processes and developing improvement plans. You will work with functional leads, associate directors, and quality teams to drive best-in-class patient and provider experiences.

Responsibilities include leading a team, documenting requirements, and implementing solutions aligned with program goals, while maintaining strong partnerships with internal and external stakeholders.