Remote Program Supervisor - Patient Access & Operations

Valeris; Louisville (KY); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision plans

401(k) with company match

PTO & Sick Leave

9 paid holidays + 2 floating holidays

Career advancement opportunities

Job summary

Valeris seeks a Program Supervisor to lead a remote-enabled team supporting patients navigating access to complex medications in the U.S. You will oversee daily operations, ensure policy adherence, and drive service excellence across multiple client programs.

The role requires 2+ years in healthcare, a bachelor’s degree, and prior people management experience. Travel is minimal; office presence is not required for all duties.

Qualifications

• 2+ years of experience in the healthcare industry.
• Bachelor’s degree or higher.
• Previous personnel/team management experience.
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization is a plus.
• Previous experience leading customer service teams is a plus.

Responsibilities

• Manage daily program operations and ensure SLA adherence.
• Lead hiring, development and training of the team; maintain staffing levels.
• Coordinate with HR to build a pipeline of candidates for current and future needs.
• Respond to Adverse Events/Product Complaint inquiries per SOP.
• Maintain accuracy and integrity of records; communicate clearly and professionally.

Skills

Healthcare experience

People management

Customer service leadership

Education

Bachelor's degree or higher

Job description

Valeris seeks a Program Supervisor to lead a remote-enabled team supporting patients navigating access to complex medications in the U.S. You will oversee daily operations, ensure policy adherence, and drive service excellence across multiple client programs.

The role requires 2+ years in healthcare, a bachelor’s degree, and prior people management experience. Travel is minimal; office presence is not required for all duties.