Strategic Pharmacy Operations Leader — Client-Facing

Valeris; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental & vision plans

HSA/FSA options

401(k) with match

Paid time off & sick leave

Nine holidays plus two floating

Career growth opportunities

Job summary

Valeris is seeking a Program Manager, Pharmacy Operations to lead client-facing pharmacy programs, ensure operational excellence, and align with KPIs and SLAs. You will coordinate cross-functional pharmacy teams, manage staffing, and support audits while maintaining regulatory compliance across patient data protection.

You will collaborate with leadership to drive continuous improvement and ensure high-quality service delivery for life sciences customers in a fast-paced environment.

Qualifications

• 3+ years supervising pharmacy and/or delivery operations.
• 5+ years in the health care industry.
• Current, unrestricted KY Pharmacy Technician license.
• Previous personnel/team management experience required.
• Retail, hospital or high-volume/mail-order pharmacy experience preferred.
• Service minded with strong patient focus.
• Ability to handle confidential health information.
• Strong communication and professional etiquette.

Responsibilities

• Supervise and assist pharmacy operations teams in day-to-day operations of the free goods program.
• Maintain staffing levels during peak and onboarding of new clients to ensure adequate daily coverage.
• Ensure quality meets PharmaCord expectations per regulatory requirements.
• Operate within defined SLA and continuously improve workflows.
• Lead client governance, performance reviews, and QBRs.
• Be the main client contact, track KPIs and coordinate across teams.
• Ensure timely shipments and consult on program design and best practices.
• Provide feedback on service failures and customer concerns.
• Assist with audits and training material development.

Skills

Pharmacy operations supervision

Client-facing operations

Staffing management

KPI tracking and reporting

Regulatory compliance awareness

Education

KY Pharmacy Technician License (Current, unrestricted)

Tools

Pharmacy software (EPIC/others)

Job description

Valeris is seeking a Program Manager, Pharmacy Operations to lead client-facing pharmacy programs, ensure operational excellence, and align with KPIs and SLAs. You will coordinate cross-functional pharmacy teams, manage staffing, and support audits while maintaining regulatory compliance across patient data protection.

You will collaborate with leadership to drive continuous improvement and ensure high-quality service delivery for life sciences customers in a fast-paced environment.