Remote Senior Manager, Process Design & Deployment

Valeris; North Carolina; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Company match on 401(k)

Paid Time Off and holidays

Short/Long-term disability option

Job summary

Valeris is seeking a Sr. Mngr/Associate Director to lead Process Design & Deployment, focusing on eliminating patient access barriers and improving lifecycle workflows for life sciences programs.

Remote role based in North Carolina. You will analyze and improve business processes, develop project plans, and partner with cross-functional teams including Training, IT, and Data Analytics to drive program success.

Qualifications

• Bachelor’s degree required; 8+ years in project/operations management, customer service, or training.
• Power User Salesforce CRM with UAT and Hypercare support.
• Salesforce reporting, dashboards, and operational reports experience.
• Data mapping and migration experience.
• Experience with offshore/near-shore MSPs and contractors.
• Strong MS Excel, Visio, and PPT skills.

Responsibilities

• Researches, analyzes, and recommends process improvements.
• Develops project plans and communicates changes across units.
• Supports CRM and CLS program design from design to Hypercare.
• Creates and maintains dashboards and operational reports.
• Collaborates with Training, IT, and Data Analytics teams to optimize workflows.

Skills

Salesforce CRM proficiency

UAT and Hypercare support

Dashboards and operational reporting

MS Excel

Data mapping and migration

Education

Bachelor’s degree

Tools

Salesforce

Visio

PowerPoint

Job description

Valeris is seeking a Sr. Mngr/Associate Director to lead Process Design & Deployment, focusing on eliminating patient access barriers and improving lifecycle workflows for life sciences programs.

Remote role based in North Carolina. You will analyze and improve business processes, develop project plans, and partner with cross-functional teams including Training, IT, and Data Analytics to drive program success.