Operations Excellence Lead — Remote

Valeris; North Carolina; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

HSA/FSA options

401(k) matching

PTO and Sick Leave

Holidays + floating days

Advancement opportunities

Inclusive culture

Job summary

Valeris, a life sciences commercialization partner, is seeking an Operational Solutions Manager to oversee shared services and drive process improvements. You will partner with functional leads, associate directors, and the quality team to execute a vision that enhances patient and provider experiences.

You will lead a team, document requirements, measure performance, and implement efficiencies while maintaining program compliance and strong stakeholder relationships.

Qualifications

• Bachelor's degree (or equivalent) required.
• 3-4 years of Program Management experience preferred.
• Strong communication and organizational skills.
• Proven ability to gather and document business requirements.

Responsibilities

• Act as liaison between business stakeholders and technical teams; ensure clear communication of objectives.
• Gather and document business requirements from stakeholders.
• Create detailed documentation of requirements, workflows, and outcomes.
• Propose and implement solutions aligned with business goals; improve operational efficiency.
• Lead the Operations Excellence team and drive performance through supervisors.
• Monitor program statistics; identify inefficiencies and recommend improvements.
• Coordinate with teams to develop SOPs and improve documentation.
• Identify risks and opportunities; align with program vision and controls.
• Review process issues with leadership; discuss risks and controls.
• Promote program brand; ensure adherence to policies and standards.
• Build relationships with internal and external stakeholders to maximize effectiveness.
• Chair Field Advisory Board and brief committees on insights.
• Determine call center operational strategies via needs assessments and capacity planning.
• Assess state-of-the-art technologies; define user requirements and standards.
• Escalate issues that threaten contracted standards.
• Travel limited to attend meetings as required.
• Recruit and develop staff; manage scheduling and performance.
• Ensure training deadlines for corporate policies; maintain SOP compliance.
• Maintain ongoing professional/technical knowledge of oversight areas.
• Miscellaneous tasks or projects as assigned.
• Maintain knowledge of emerging trends in oversight areas.

Skills

Project management

Communication

Time management

Problem solving

Analytical mindset

Teamwork

Education

Bachelor's degree (or equivalent)

Tools

Microsoft Office Suite

Job description

Valeris, a life sciences commercialization partner, is seeking an Operational Solutions Manager to oversee shared services and drive process improvements. You will partner with functional leads, associate directors, and the quality team to execute a vision that enhances patient and provider experiences.

You will lead a team, document requirements, measure performance, and implement efficiencies while maintaining program compliance and strong stakeholder relationships.