Remote Operations & Dispatch Coordinator

TridentCare; Columbus (OH); Remote; USD 23,000 - 28,000; Full time

Job summary

TridentCare is seeking a Dispatcher for a remote role serving the Columbus, Ohio area. You will handle inbound calls, route inquiries, and support call center operations from home within 50 miles of the office.

Responsibilities include monitoring queues, coaching agents, and escalating issues to supervisors as needed while maintaining a professional work environment and ensuring timely communication.

Qualifications

• Medical terminology knowledge for clinical communications.
• Ability to communicate clearly with clients and team members.
• Proficiency at an intermediate level in standard office tools.

Responsibilities

• Take client calls and handle account issues when applicable.
• Monitor queue activity to ensure all available agents are signed in.
• Provide coaching and development feedback to agents as needed.
• Notify supervisors and area managers of issues from tech or dispatcher errors.
• Maintain discipline and order in the work environment.

Skills

Medical Terminology

Communication Skills

Intermediate

Education

High School or better.

Job description

TridentCare is seeking a Dispatcher for a remote role serving the Columbus, Ohio area. You will handle inbound calls, route inquiries, and support call center operations from home within 50 miles of the office.

Responsibilities include monitoring queues, coaching agents, and escalating issues to supervisors as needed while maintaining a professional work environment and ensuring timely communication.