Internal Operations Coordinator- Overnight

TridentCare; Columbus (OH); Remote; USD 23,000 - 28,000; Full time

Job summary

TridentCare is seeking a Dispatcher for a remote role serving the Columbus, Ohio area. You will handle inbound calls, route inquiries, and support call center operations from home within 50 miles of the office.

Responsibilities include monitoring queues, coaching agents, and escalating issues to supervisors as needed while maintaining a professional work environment and ensuring timely communication.

Qualifications

• Medical terminology knowledge for clinical communications.
• Ability to communicate clearly with clients and team members.
• Proficiency at an intermediate level in standard office tools.

Responsibilities

• Take client calls and handle account issues when applicable.
• Monitor queue activity to ensure all available agents are signed in.
• Provide coaching and development feedback to agents as needed.
• Notify supervisors and area managers of issues from tech or dispatcher errors.
• Maintain discipline and order in the work environment.

Skills

Medical Terminology

Communication Skills

Intermediate

Education

High School or better.

Job description

Job Details

Locations

• Columbus, OH 43221, USA
  Remote
• Pay or shift range: $17 USD to $20 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Administrative
• Full-Time

Description

Shift days & hours: Mon- Friday 11:00p-7:30a

This is a remote position. Candidates must reside within 50 miles of office location at 2550 Corporate Exchange Drive, Suite 15, Columbus, Ohio 43231.

The responsibilities, tasks, and duties of the jobholder might differ from those outlined in this job description and other duties may be assigned as part of the job.

• Leads by example. Has a high sense of integrity. Acts in a consistent manner and is always conscious of his/her impact on others.
• Document any escalation and report any unresolved problems to the Call Center Supervisor and, or Field Supervisor
• Notifying area managers of any issues that have surfaced due to tech error/dispatcher error or complaint from a facility.
• Taking client calls and handling account issues when applicable.
• Continuously observes queue activity to ensure all available agents are signed in and ready to take a call.
• Assists in conducting monitoring, coaching and development sessions providing both positive and constructive feedback.
• Monitors agents and provide training when appropriate.
• Monitors the CarrolltonSupervisorDesk (or other designated) email account.
• Sends updated Attendance notifications to the leadership team.
• Monitors the On-Call Supervisor phone as needed.
• Maintains discipline and order in the work environment.
• Solicits other departments for assistance with incoming calls when volume or hold times are high.

Qualifications

Skills

Preferred

Medical Terminology Some Knowledge Communication Skills Intermediate

Behaviors

Preferred

Functional Expert : Considered a thought leader on a subject Enthusiastic : Shows intense and eager enjoyment and interest Leader : Inspires teammates to follow them Team Player : Works well as a member of a group Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Self-Starter : Inspired to perform without outside help Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Required

Minimum one-year Dispatcher experence

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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