Business Support Specialist I

First Citizens Bank; Raleigh (NC); Remote; USD 35,000 - 52,000; Full time

Job summary

First Citizens Bank is seeking a customer-focused Operations Specialist for a remote role, eligible in North Carolina, South Carolina or Arizona. You will address inquiries, process requests, and support day-to-day servicing of client accounts while ensuring accuracy and compliance.

In this role you will build relationships with customers and internal teams, handle data entry, and contribute to smooth operations.

Qualifications

• High School Diploma or GED and 2 years' experience in Operations, Support, or Customer Service.
• Treasury experience preferred.

Responsibilities

• Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination.
• Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
• Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience.
• Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties.

Skills

Builds Productive Relationships

Customer service skills

Organization skills

Problem solving

Troubleshooting

Education

High School Diploma or GED

2 years' experience in Operations, or Support, or Customer Service

Job description

Overview

This is a remote role that may only be hired in the following location(s): North Carolina, South Carolina or Arizona

Overview

This is a remote role that may only be hired in the following location(s): North Carolina, South Carolina or Arizona

This position supports Bank products or services within a business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests.

Responsibilities & Qualifications

• Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.
• Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
• Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution.
• Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.

Position Specific Skills

• Builds Productive Relationships
• Customer service skills
• Organization skills
• Problem solving
• Troubleshooting

Qualifications

• Minimum Required Education and Experience: High School Diploma or GED and 2 years' experience in Operations, or Support, or Customer Service
• Preferred Area of Experience: Treasury experience preferred

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.