Service of Process Specialist

Steno; Los Angeles (CA); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

Stock options

Medical coverage

Dental coverage

Vision coverage

Integrity-driven culture

Technology-driven environment

Coaching and support

Reliable and hospitable culture

Competitive base salary

Growth opportunities

Job summary

Steno in Los Angeles is seeking an organized Litigation Support Specialist to own the service of process from start to finish. You will review, prepare, submit, and dispatch filings and services while meeting deadlines, coordinating with clients and vendors, and maintaining accurate records.

This role requires 2+ years of high-volume dispatch experience in California or multi-state service of process, familiarity with Legal CMS platforms, and a sharp eye for SLAs.

Qualifications

• 2+ years of experience in California, Texas, or multi-state service of process and litigation support.
• Experience in high-volume dispatch and managing a busy job queue.
• Familiarity with Legal CMS platforms and the process server ecosystem.

Responsibilities

• Own the process from start to finish—handle service of process with precision and accountability.
• Keep client orders on track—review, prepare, submit, and dispatch filings and services while meeting deadlines.
• Be the problem-solver—prevent delays, handle rush requests, apply critical thinking to workflows and systems, and make sure nothing falls through the cracks.
• Communicate like a pro—keep clients, vendors, and teammates in the loop at every step.
• Work with cutting-edge tools—utilize industry-leading technology platforms to streamline intake, order fulfillment, and communications across client-facing and internal channels.
• Stay organized and on top of it all—manage multiple jobs, track SLAs, and maintain accurate records.

Skills

High-volume dispatch

Legal CMS platforms

Process server ecosystem

SLA monitoring

Attention to detail

Tools

Industry-leading technology platforms

Job description

Responsibilities

• Own the process from start to finish — handle service of process with precision and accountability
• Keep client orders on track — review, prepare, submit, and dispatch filings and services while meeting deadlines
• Be the problem-solver — prevent delays, handle rush requests, apply critical thinking skills to our workflows and systems, and make sure nothing falls through the cracks
• Communicate like a pro — keep clients, vendors, and teammates in the loop at every step
• Work with cutting-edge tools — utilize industry‑leading technology platforms to streamline intake, order fulfillment, and communications across client‑facing and internal channels.
• Stay organized and on top of it all — manage multiple jobs, track SLAs, and maintain accurate records

Qualifications

You’ll crush this role if you have high‑volume, hands‑on experience in California, Texas, or multi‑state service of process and litigation support, and you excel in a fast‑paced, detail‑driven legal environment; 2+ years of experience is preferred. You know the rhythm of managing a busy job queue, juggling deadlines, and keeping everything moving without dropping the ball. High‑volume dispatch is your comfort zone, and you're no stranger to Legal CMS platforms, legal support vendors, and the process server ecosystem.

You have a knack for monitoring SLAs, flagging risks before they become problems, and following up like a pro. Whether you're coordinating with a process server in the field or communicating updates to a client, you bring clarity and confidence to every interaction. Detail‑oriented doesn't begin to cover it — you actually enjoy the complexity, and you're the kind of person who finds satisfaction in a well‑run, buttoned‑up workflow.

Benefits

• Stock options included. When Steno grows, you grow.
• Premium Medical, Dental, & Vision coverage with 100% of premiums covered for some plans.
• Operates with integrity – We value accuracy and caring for our clients.
• Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach.
• Provides meaningful coaching and support – a team of Litigation Support leaders and professionals who will unlock your greatest potential.
• Emphasizes values – be highly reliable, constantly innovate, and operate with a hospitality mindset.
• Offers competitive base salary + growth opportunities – $23–$27 per hour, plus the opportunity to grow into a senior role as you advance.

EEO Statement

Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.